Refund and Return Policy

At PACKGED, we strive to provide our customers with the best possible service and products. However, we understand that there may be instances where a refund or return is necessary. Please read our detailed refund and return policy below for more information:

1. Refunds:
– If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order.
– To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when it was received.
– Refunds will be processed within 5-7 business days of receiving the returned item.

2. Returns:
– If you need to return an item for any reason, please contact our customer service team at [email protected] to initiate the return process.
– Items must be returned within 14 days of receiving your order.
– Customers are responsible for the cost of return shipping unless the item was damaged or defective upon arrival.
– Once we receive the returned item, we will inspect it and process your refund or exchange accordingly.

3. Damaged or Defective Items:
– If your item arrives damaged or defective, please contact our customer service team immediately at support@packged.com to arrange for a replacement or refund.
– We may require photo evidence of the damaged or defective item before processing a refund or exchange.

4. Exchanges:
– If you would like to exchange an item for a different size or color, please contact our customer service team at [email protected] to arrange for an exchange.
– Exchanges are subject to availability, and customers may be responsible for any price differences.

5. Non-Returnable Items:
– Some items are non-returnable, including personalized or customized products, perishable goods, and items that have been used or damaged by the customer.

6. Restocking Fee:
– A restocking fee may apply to certain returns, and customers will be notified of any fees before processing the return.

If you have any questions or concerns about our refund and return policy, please do not hesitate to contact our customer service team at [email protected] We are here to assist you and ensure that you have a positive experience with PACKGED. Thank you for choosing us as your logistics provider.